Terms of Service
Last updated: July 3, 2026
These Terms of Service apply when customers visit the Nelou website, use the online store, or place an order. The wording is intentionally precise, customer-centered, and measured so shoppers can understand their rights without sorting through vague language. This store is operated by BRAHAM PTY LTD. By visiting the website or placing an order, the customer agrees to these Terms of Service and to the policies linked on the website.
Nelou presents vacuum insulated tumblers and travel cups with practical descriptions so customers can review size, material, finish, quantity, and use details before placing an order. Nelou keeps the same business identity across policy pages, footer details, checkout expectations, and customer service references.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the legal age or age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this Site. You may not use our products, website, checkout, or services for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction while using the Site.
SECTION 2 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We may modify or discontinue products, content, or services when necessary. Paid order prices are legally protected after checkout is completed, and we will not unilaterally increase paid order prices before shipment. If a clear pricing, inventory, or listing error affects an order, we will contact the customer, cancel the affected order if needed, and issue any applicable refund through the original payment method.
SECTION 3 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel orders that appear fraudulent, high-risk, abusive, incorrectly priced because of a technical error, or otherwise inconsistent with these Terms. Customers agree to provide current, complete and accurate purchase, billing, account, contact, and shipping information for all purchases made at our store. Customers also agree to promptly update account and payment information so we can complete transactions and contact them when needed.
SECTION 4 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide services shall be governed by and construed in accordance with the laws of Australia. This governing law statement follows the legal business address and registration information supplied for BRAHAM PTY LTD.
Product Information and Store Content
Our goal is to describe vacuum insulated tumblers and travel cups through clear titles, images, sizes, materials, colors, quantities, care guidance, and intended-use details. Product appearance or measurements may vary slightly due to lighting, screen display, production batch, or measurement method. vacuum insulated tumblers and travel cups can involve size, material, surface finish, package contents, and care expectations, so support reviews refer back to those concrete details. When an error is found, we may correct product information, availability, or policy content.
Product Use and Care
Products should be used only as intended and according to any care, safety, installation, or use instructions shown on the product page or included with the package. We may consider misuse, improper handling, or unauthorized changes when reviewing support issues.
Payment, Shipping, Returns, and Third-Party Services
Payments are processed through Shopify Payments or other payment methods shown at checkout. Shipping, returns, refunds, and cancellation requests are handled according to our Shipping Policy and Return & Refund Policy. The store may use Shopify, payment processors, analytics tools, shipping carriers, and other service providers to operate the website and fulfill orders.
Intellectual Property, Website Availability, and Updates
Website content, product presentation, text, layout, images, and branding are owned by or licensed to BRAHAM PTY LTD unless otherwise stated. We may update the website or these Terms from time to time. The version posted on this website applies when a customer visits the site or places an order.
Vacuum Insulated Cup Product Scope
Nelou listings describe vacuum insulated stainless steel travel cups, capacity, lid formats, powder coat finishes, and everyday beverage use only. They are not medical hydration devices, guaranteed leak-proof containers, electronic temperature controllers, single-wall beer cups, or beverage products. Customers should review capacity, lid type, dimensions, color, and intended drink use before checkout.
Temperature retention, lid performance, and bag or cup-holder fit can vary based on beverage temperature, lid position, preheating or precooling, room conditions, movement, cleaning method, and cup holder shape. Nelou provides product facts and images, but customers are responsible for choosing the cup format suitable for their routine.
SECTION 5 - CONTACT INFORMATION
Company Name: BRAHAM PTY LTD
Store Name: Nelou
Business Address: L 1 50 BRIDGE RD RICHMOND, 3121 Australia
Email: support@nelou.shop
Phone: +61480803788
Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST