Contact Us
This page provides the official customer support and business identity details for Nelou and should match the information shown in the footer. The wording is intentionally precise, customer-centered, and measured so shoppers can understand their rights without sorting through vague language. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.
OUR IDENTITY
Legal Business Name: BRAHAM PTY LTD
Store Name: Nelou
Physical Business Address: L 1 50 BRIDGE RD RICHMOND, 3121 Australia
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@nelou.shop
Business Phone Number: +61480803788
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
If a product support request depends on condition, size, or missing parts, clear photos and the order number help us review it accurately. For condition-based questions, photos of the item and packaging are more useful than general descriptions alone.
We review support messages during the hours listed above. Requests involving delivery status, return inspection, payment verification, or carrier review may require additional order information.
INSULATED CUP ORDER QUESTIONS
For Nelou cup questions, include the product title and the detail you want reviewed, such as capacity, lid style, drinking opening, powder coat finish, stainless interior, base, package count, or damaged area. Close product photos are more useful than beverage photos or vehicle interior photos.
We can help with order status, missing lids, product condition, returns, exchanges, and product-page clarification. We do not provide medical hydration advice, guaranteed temperature-test results, or absolute leak-proof guarantees.